Welcome to the Heydude family! We’re all about delivering comfort – not just in our shoes but in your entire shopping experience. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns and more.
About Our Products
What makes Heydude shoes special?
Heydude shoes are designed with effortless comfort in mind. Whether you’re looking for our popular Wally sneakers, Wendy sandals, or any of our other styles, each pair is crafted with lightweight materials, flexible soles, and easy-care designs perfect for busy lifestyles.
Do you offer shoes for the whole family?
Absolutely! We’re a family-focused brand offering styles for Men, Women, Kids, Little Kids, and Big Kids. From casual dress shoes to slip-ons and sandals, we’ve got comfortable options for every member of your family.
What types of shoes do you offer?
Our collection includes:
- Sneakers (like our popular Wally style)
- Sandals (including the Wendy style)
- Slip-on shoes
- Dress-casual footwear
- Apparel & Accessories to complement your look
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
You’ll receive a shipping notification with tracking information as soon as your order leaves our facility in Burbank, California. This email will include all the details you need to follow your package’s journey to your doorstep.
Can I change or cancel my order after placing it?
We process orders quickly to get your shoes to you as fast as possible. If you need to make changes, please contact our customer service at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Where do you ship?
We ship globally to bring Heydude comfort worldwide! However, we currently cannot deliver to some remote areas in Asia due to logistical limitations. If you’re unsure about your location, feel free to contact us before ordering.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95) via DHL or FedEx – arrives in 10-15 days after dispatch
- Free Shipping (orders over $50) via EMS – arrives in 15-25 days after dispatch
Why does delivery take 10-25 days?
While we process orders quickly from our Burbank facility, international shipping times vary based on destination and customs processing. We’ve partnered with premium carriers (DHL, FedEx, and EMS) to ensure your Heydudes arrive safely and as quickly as possible.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your order. If you’re not completely satisfied, simply contact our customer service at [email protected] to initiate your return.
Are there any return restrictions?
All returns must be in new, unworn condition with original packaging. We cannot accept returns of items that show signs of wear or have been damaged after delivery.
How long do refunds take?
Once we receive your returned items, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Contact & Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is Heydude located?
Our home is in sunny Burbank, California at: 4843 Koontz Lane
Burbank, CA 91504
United States
Burbank, CA 91504
United States
Still have questions? We’re here to help! Reach out to our customer care team at [email protected] and we’ll make sure you get the answers you need.
From our family to yours – thank you for choosing Heydude for your comfort footwear needs!